European Space Agency (ESA)


Brief description

Human spaceflight and robotic exploration are traditionally governed by space agency programmes, governmental funding and public R&TD. The emergence of the so-called New Space Economy in recent years opened up the stage for new companies to enter the sector, bringing new sources of innovation based on disruptive technologies, spinning-in terrestrial technologies and developing scalable business models, most notably in the satellite market. 

Trust-IT was selected in 2021 in a public tender by ESA European Space Research and Technology Centre (ESTEC), to support them in the design, development and roll-out of the web platform constituting the digital home of the BSGN, acting as the European “one-stop-shop” for information and resources relating to stimulate demand in support of the development of a commercial market for services and applications in Lunar Earth Orbit (LEO) and beyond.

Duration:
Feb 2021 to Oct 2021
Type:
Communication, Dissemination & Exploitation
Custom Software
Digital Marketing & Communication
Graphics & Promotion
Marketing & Tech Research
Sustainability Strategies

Our role

Trust-IT Services has been involved in the full process of the site's development, following a rigorous UX framework: from interviews with stakeholders and end-users, through the definition of the website personas as well as wireframing and mockup prototyping, to development, and from content creation to usability testing.

The realisation of the website followed the following approach:

  • Design and development
    This phase included website requirements gathering and information architecture (IA) definition, including top-level and secondary menus, taxonomies and content categories. The website graphic design was also part of this phase, including wireframes, user workflows and mock-ups.
     
  • Validation
    Moderated usability tests with target end-users have been organised to gather insights and then improve the website to meet end-users' needs.
     
  • Content management and upload
    Content types, inclusing taxonomies, categories and tags management, have been realized in order to address the dissemination & communication activity to the right stakeholders, organising the content among the different sections of the website.

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